Job Openings

SHELTER

ADOPTION CENTER

Customer Service Coordinator

Asheville Humane Society is currently seeking a part-time Customer Service Coordinator to work in our Adopt N’ Shop retail area of the Adoption and Education Center. Working under the Director of Programs, this position interacts with customers to provide and process information in response to inquiries, concerns and requests, consistent with organization expectations for customer service. This position ensures that the organization standards for customer service are met to cultivate support from the visiting public, volunteers, and donors. The Customer Service Coordinator is responsible for the coordination of the Adopt N’ Shop retail area, Education Room and front lobby. This position is responsible for finalizing all transactions through the retail area, including adoption paperwork and maintaining the booking calendar for the Education Room. Qualified candidates have a minimum of a high school diploma with computer literacy; a minimum of three years of customer service experience; ability to multi-task and problem solve quickly; strong interpersonal, organizational, and money handling skills; ability to meet deadlines and balance multiple projects; and an ability to maintain composure and professional conduct during stressful situations. Familiarity with a POS inventory database system is preferred. Good judgment when dealing with the public, decision making, and dealing with confidential information is paramount. The work schedule is Tuesday through Saturday from 12:30 – 6:30 p.m. This position requires the ability to sit/stand for long periods and sufficient manual dexterity to write and use typical office equipment on a regular basis. It requires the ability to occasionally stoop, bend, reach, and lift items weighing no more than 50 pounds. Asheville Humane Society and the Animal Care campus is a drug/alcohol and smoke-free work environment. Starting pay is $10 per hour. Benefits are not included. EEOC employer. Please email resume and cover letter including pay requirements to office@ashevillehumane.org. Deadline for applicants is August 20, 2010 at 5 p.m.

ADMINISTRATIVE OFFICES

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